Refund Policy

We want you to feel confident shopping with us. If you’re not completely satisfied with your purchase, please review our refund policy below.

  1. Returns & Refund Eligibility
    To be eligible for a return and refund, items must be:

  • Unworn, unwashed, and unused

  • In original condition with all original tags and packaging (if applicable)

  • Free from stains, odors, pet hair, and damage

For hygiene and safety reasons, we cannot accept returns for items that show signs of wear or washing.

  1. Return Window
    You may request a return within [__] days of receiving your order. Return requests made after this period may not be accepted.

  2. Non-Returnable Items
    Unless required by law, the following items are non-returnable:

  • Final sale / clearance items

  • Gift cards

  • Items marked as non-returnable on the product page

  1. How to Start a Return
    To request a return, please contact us at: [EMAIL]
    Please include:

  • Your order number

  • The item(s) you want to return

  • The reason for return

  • Photos (required for damaged/incorrect items)

  1. Damaged, Defective, or Incorrect Items
    If you received a damaged, defective, or incorrect item, contact us within [__] days of delivery at [EMAIL]. If approved, we will offer a replacement or a refund at no extra cost.

  2. Return Shipping Costs
    Return shipping costs are [covered by customer / covered by us / depends on reason].

  • If the return is due to our error (wrong item, defective product), we will cover return shipping.

  • If the return is due to personal preference (size, color, change of mind), the customer is responsible for return shipping.

  1. Refund Processing
    Once we receive and inspect your returned items, we will notify you of approval or rejection. If approved:

  • Refunds are issued to the original payment method

  • Please allow [–] business days for the refund to be processed

Note: Banks and payment providers may take additional time to post the refund to your account.

  1. Exchanges
    We currently direct exchanges. If you need a different size or style, please place a new order and return the original item following the steps above.

  2. Order Cancellations
    If you need to cancel your order, contact us as soon as possible at [EMAIL]. If the order has already been processed or shipped, we may not be able to cancel it. In that case, you can return the item once it arrives.

  3. Company Information
    Company Name: [COMPANY NAME]
    Company Address: [COMPANY ADDRESS]
    Customer Support Email: [EMAIL]

If you have any questions about this policy, please contact us at [EMAIL].